Our new and precise way to determine the top online casino sites, suited to your gaming preferences.
Our team of reviewers is hard at work to shed light on all aspects of UK casinos, the good along with the bad. Since there are more than a thousand online casinos out there, with more popping up on a regular basis, it’s even more important to scrutinise them in order to give you the best choice.
To determine a casino’s trust range value, we evaluate the gambling site on 8 main criteria: Bonus & Bonus T&Cs; Cash-out Policy; Games Selection; User Experience; Mobile Support; Customer Support.
We then average out the grade set for each criteria in order to give you a unique trust range value for each casino. Combined with our detailed reviews, you will have all the tools required to find the best online casino that suits your needs!
1. Bonuses and T&Cs
We are here to evaluate the true value of a bonus, rather than just the advertised amount.
The devil is in the details and bonus amounts mean almost nothing without also taking into account the bonus terms and conditions. So in addition to the quality of the bonus itself, we put a large emphasis on are the wagering requirements, allowed games, wagering contributions, the maximum bet rule and any other terms a specific casino may impose.
The terms and conditions of any given promotions make up the true value of a bonus. A large bonus is useless if it’s impossible to wager.
To evaluate bonuses, we will look at:
✔ the bonus and promotion offering
✔ the welcome bonus quality
✔ fairness of bonus wagering requirements
2. Cash-out Policy
✔ Minimum deposit and withdrawal amounts: £10 to £20 being the norm for most payment methods. It’s normal for bank transfer payouts to carry a higher minimum withdrawal bar.
✔ Withdrawal times: Nobody likes waiting ages for their payout to be processed. Healthy withdrawal times via e-wallets must be no longer than 2-3 business days.
✔ Hidden fees: no one wants a casino that charges exorbitant fees when you’re making a deposit or withdrawal.
✔ Banking options: decent selection of trusted payment methods is a must for all online casinos (e-wallets, credit/debit cards, prepaid cards).
✔ Currencies: Multiple currencies are great, but it should not be an indicator of the quality of operation.
Info: E-wallets such as Neteller, Skrill, PayPal and Paysafecard are sought-after by players because they allow for quick, smooth transactions with little to no fees and waiting times. If a casino doesn’t accept e-wallet payments, you may experience some headaches in the long run.
To evaluate a cash-out policy, we will look at:
✔ the maximum withdrawal amount (weekly or monthly) permitted by the casino
✔ the withdrawal pending period
✔ whether a fee is attached to your withdrawal
3. Selection of Games
Games are the focal point of each UK casino. Even if every other factor is up to standards, none of it matters without a good selection of online casino games, backed by quality software providers (Net Entertainment, Microgaming, Play ‘N Go, Playtech – to name a few.)
In our view, it’s important for a proper casino online to have healthy choices between all gaming categories and offer an adequate gaming library comprising a diverse selection of slot machines, table games video poker and variety games.
✔ Slot machines in their Classic, Video Slot and Progressive form.
✔ Table Games in the likes of Blackjack, Roulette, Baccarat, Poker and Video Poker.
✔ Live Dealer tables.
✔ Specialty Games such as Instant Wins and Scratch Cards.
To evaluate a game selection, we will look at:
✔ diversity of the slot games offer
✔ the selection of table games
✔ software providers
✔ live casino availability
4. User Experience
As the number of casino gamers increases by the day, fulfilling the user’s needs is a top priority for online casino platforms. Web design goes a long way towards a positive user experience. As such, having a clean, organised website that’s easy to get around is a substantial plus when we rank casinos. Nobody likes gambling on a website that looks like it’s from the ’90s.
To evaluate user experience, we will look at:
✔ Ease of navigation
✔ quick access to convenient deposits/withdrawals
✔ gaming selection with sorting functions
✔ quick access to customer support
5. Mobile Support
Mobile support has become an absolute necessity in this day and age and so, well-functioning casinos must be as good on mobile as they are on desktop, with the same quality of games and access to options such as banking and live chat. Android and iOS apps are significant contributors towards convenience for gaming on the go, but mobile-optimised websites that can be accessed via web browser can be just as good in our eyes.
To evaluate mobile support, we will look at:
✔ Android/Apple App availability
✔ mobile/tablet compatibility
✔ responsive design
6. Customer Support
How a casino treats its customers will tell you almost everything you need to know about them. We evaluate for you the quality of assistance provided, response times, customer support working hours and available channels of support.
✔ Is Live chat an option? If they are available 24/7, that’s a big plus, but not a detrimental factor.
✔ What’s more important is the quality of their support. Are response times good? Are the support agents friendly and eager to help? Will your issue be understood clearly?
✔ Telephone support is also a significant plus, but nowadays most online casinos’ live chat service is so efficient that it’s hardly even needed. We make sure to take it into consideration, but not having phone support is far from a deal breaker.
To evaluate customer service, we will look at:
✔ live chat functionality
✔ time to reply
✔ customer service availability
Safety and Security First!
A valid licence from the UKGC is a backbone to online safety.
Note: UK casinos used to serve customers with a licence by the government of Gibraltar or Malta. But now online casinos operating in the UK are obliged by law to be regulated by the UK Gambling Commission. So don’t get fooled by a casino only licensed in Gibraltar and Malta.
- Why is a UK licence important?
Besides imposing strict standards of fair play and customer protection, the UKGC can mediate on behalf of players to resolve disputes with online casinos. Operators who disobey operator regulations risk significant fines and removal of license.
- What about online security ?
It is also without saying that proper security measures must be in place for the safeguarding of all your personal information and banking data, which is why our featured online casino should all feature top-of-the-line SSL (Secure Socket Layer) certificates and a secure domain name.
Also important to consider – Reputation & Players’ Input and Fair Play measures
Having a good standing in the industry is no easy task, which means that a solid reputation has a big impact on our final verdict. Yet, many established brands get complacent and don’t always uphold the level of care and quality they used to provide in the early days. That is why we rigorously test even the most trusted UK casinos to make sure their service is up to par with what players are expecting.
Given our commitment to responsible gaming, we also pay a close look to fair play measures – Does the casino have a self-exclusion program? Deposit/withdrawal limits? Session limits? Loss limits? Control is key when playing online.
It is important that our featured UK online casinos have sufficient player-friendly measures in place as means of gambling session control. These come in the form of self-exclusion for periods of time, session loss limits, time limits, and similar functionalities.