When playing at an online casino, you may face unexpected issues. These issues may not necessarily be anyone’s fault but just an error with the system. Whilst these problems can be an annoyance at the time, the most important thing is trying to fix the issue as quickly and efficiently as possible via a player customer support team.
The casino customer service experience is crucial in giving the player the right impression of the company. It’s vital that the player feels as though they can trust the casino’s customer service team as they will not only be handling important information but also acting on behalf of the customer. The customer service team has to be helpful, productive and honest. They must value a customer’s time and ensure they are informative on the issue.
Our Top Customer Service Casinos
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100% Up To
£100
200 Free Spins
T&C's apply
18+ Full T&C's Apply. New UK players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on Starburst. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org |
T&C's apply
18+ Full T&C's Apply. New UK players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on Starburst. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org |
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Sign up &
Get £5 Free Bonus
T&C's apply
Registration UK players only (+18). 25 Spins (FS). FS are valid on a specific game for 3 days. FS wins cap: £5. FS wins are granted in games bonus after all FS are used and must be wagered x40. Valid Debit Card Registration Required To Activate 25 Free Spins. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. First-time depositors only (+18). Valid until further notice. Min Deposit: £10. Max Games Bonus: £50. To withdraw games bonus & related wins, wager x40 the amount of your bonus. 50Spins (FS). FS are valid on a specific game for 7 days. FS wins cap: £5. FS wins are granted in games bonus after all FS are used and must be wagered x40. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. UK only. Your deposit balance (defined as Transaction Balance under our Withdrawal Policy) is available for WITHDRAWAL at any time. Country restrictions apply. T&CS APPLY |
T&C's apply
Registration UK players only (+18). 25 Spins (FS). FS are valid on a specific game for 3 days. FS wins cap: £5. FS wins are granted in games bonus after all FS are used and must be wagered x40. Valid Debit Card Registration Required To Activate 25 Free Spins. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. First-time depositors only (+18). Valid until further notice. Min Deposit: £10. Max Games Bonus: £50. To withdraw games bonus & related wins, wager x40 the amount of your bonus. 50Spins (FS). FS are valid on a specific game for 7 days. FS wins cap: £5. FS wins are granted in games bonus after all FS are used and must be wagered x40. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. UK only. Your deposit balance (defined as Transaction Balance under our Withdrawal Policy) is available for WITHDRAWAL at any time. Country restrictions apply. T&CS APPLY |
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Deposit £10 &
Get 250 Free Spins
T&C's apply
Get 100 Free Spins: no deposit required. |
T&C's apply
Get 100 Free Spins: no deposit required. |
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100% Up To
£500
150 Free Spins
T&C's apply
First 3 deposits only. Min deposit £10. Max total bonus £500 & 150 spins. 30x wagering(dep+bonus). 30x on spins, 4x conversion, bonus and spins valid on selected slots only. T&C’s apply. |
T&C's apply
First 3 deposits only. Min deposit £10. Max total bonus £500 & 150 spins. 30x wagering(dep+bonus). 30x on spins, 4x conversion, bonus and spins valid on selected slots only. T&C’s apply. |
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100% Up To
£100
T&C's apply
*New UK Players Only. Wager from real balance first. 50X wager the bonus. Contribution varies per game. selected games only. Wager calculated on bonus bets only. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3x the bonus amount or from free spins: £20. Withdrawal requests voids all active/pending bonuses. Excluded Skrill deposits. Full Terms apply. |
T&C's apply
*New UK Players Only. Wager from real balance first. 50X wager the bonus. Contribution varies per game. selected games only. Wager calculated on bonus bets only. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3x the bonus amount or from free spins: £20. Withdrawal requests voids all active/pending bonuses. Excluded Skrill deposits. Full Terms apply. |
What do Casinos Offer?
The best casino customer service experience revolves around having excellent knowledge of potential issues that could get flagged up. Many online casinos have various channels where they can get contacted, such as live chat, e-mail, telephone and sometimes social media. Each customer support option should direct a player to a person working on behalf of the casino. Patrons understand that a complex issue may take time to resolve. Still, a trustworthy online casino must keep customers informed of any process they must go through.
Frequently Asked Questions (FAQs)
Most online casinos will have a Frequently Asked Questions (FAQs) page on their website. It should help tackle most of the common questions that come up. The actual customer service experience in this area can be quick and straightforward, precisely what the customer wants. If it is a common issue that the player needs addressing, then the answer will most likely be in the website’s FAQs.
FAQs should be the player’s first call to action when an issue needs to be solved. They’re perfect for quick questions, such as ‘How do I make a deposit or ‘what payment methods are accepted. It’s always worth checking the FAQs before taking an issue to the casino’s support team, as it could save time.
Casino Contact Numbers
Quite often, casinos give a contact number for a customer support team. Although it’s helpful to have several means to contact the casino, telephone contact numbers can often have limited operational times. Casinos are generally a weekend activity for some players, so any customer issues will likely arise during this time. Some sites may only have their call lines open during weekday working hours. The casino reviews on CasinoRange help to highlight which casinos have an excellent customer service team. When chasing an issue, it is essential to be treated respectfully by the casino team.
More Great Customer Service Casinos
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Deposit £10
Win up to 500 Spins
T&C's apply
New players only, £10 min fund, £8 max win per 10 spins, max bonus conversion equal to lifetime deposits (up to £250) to real funds, 65x wagering requirements and full T&Cs apply here |
T&C's apply
New players only, £10 min fund, £8 max win per 10 spins, max bonus conversion equal to lifetime deposits (up to £250) to real funds, 65x wagering requirements and full T&Cs apply here |
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100% Up To
£200
50 Bonus Spins
T&C's apply
18+. New players only. 1 bonus offer per player. Min. deposit £20. Max. bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Bonus funds expire in 30 days, unused bonus funds will be removed. Bonus funds are 100% match up to £500 on your 1st deposit, 25% match up to £1000 on your 2nd deposit, and 50% match up to £500 on your 3rd deposit. Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash. Only bonus funds count towards wagering contribution. Terms apply. BeGambleAware.org |
T&C's apply
18+. New players only. 1 bonus offer per player. Min. deposit £20. Max. bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Bonus funds expire in 30 days, unused bonus funds will be removed. Bonus funds are 100% match up to £500 on your 1st deposit, 25% match up to £1000 on your 2nd deposit, and 50% match up to £500 on your 3rd deposit. Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash. Only bonus funds count towards wagering contribution. Terms apply. BeGambleAware.org |
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100% Up To
£100
200 Extra Spins
T&C's apply
Terms and Conditions apply. New players only. 18+. Min deposit 20£. Welcome package split over 3 deposits 35x wagering applies to match up bonus. Offer valid for 1 week. 200 Spins split to 20 Spins a day for 5 days - 50x wagering applies to Spins. Full terms apply. |
T&C's apply
Terms and Conditions apply. New players only. 18+. Min deposit 20£. Welcome package split over 3 deposits 35x wagering applies to match up bonus. Offer valid for 1 week. 200 Spins split to 20 Spins a day for 5 days - 50x wagering applies to Spins. Full terms apply. |
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100% Up To
£200
T&C's apply
NEW PLAYERS ONLY, NO DEPOSIT REQUIRED, VALID DEBIT CARD VERIFICATION REQUIRED, £8 MAX WIN PER 10 SPINS, MAX BONUS CONVERSION £50, 65X WAGERING REQUIREMENT, FULL T&CS APPLY HERE |
T&C's apply
NEW PLAYERS ONLY, NO DEPOSIT REQUIRED, VALID DEBIT CARD VERIFICATION REQUIRED, £8 MAX WIN PER 10 SPINS, MAX BONUS CONVERSION £50, 65X WAGERING REQUIREMENT, FULL T&CS APPLY HERE |
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100% Up To
£75
75 Free Spins
T&C's apply
First Deposit Only. Min. deposit: £10, max. Bonus £75. Game: Book of Dead, Spin Value: £0.10. WR of 30x Deposit + Bonus amount and 60x Free Spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings and bonus amount or £5 (lowest amount applies). Free Spins must be used before deposited funds. First Deposit/ Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies. |
T&C's apply
First Deposit Only. Min. deposit: £10, max. Bonus £75. Game: Book of Dead, Spin Value: £0.10. WR of 30x Deposit + Bonus amount and 60x Free Spin winnings amount (only Slots count) within 30 days. Max bet is 10% (min £0.10) of the free spin winnings and bonus amount or £5 (lowest amount applies). Free Spins must be used before deposited funds. First Deposit/ Welcome Bonus can only be claimed once every 72 hours across all Casinos. Bonus Policy applies. |
What if Customer Service can’t help you?
There will be times when the casino may be unable to fix the issue. It can be unfortunate, but it is worth remembering that there should always be a logical reason for this. At the very least, you will be aware of the issue to stop it from happening again, even if it can’t get fixed. Licenced casinos take their trust and reputation very seriously and place customer satisfaction as an essential pillar of their ethos. Should the issue remain unresolved, you could seek advice from a regulatory body such as The UK Gambling Commission
