The customer service experience within a casino is crucial in giving the player the right impression of the company. It’s vital that the player feels as though they can trust the casino’s customer service team as they will not only be handling important information but also acting on behalf of the customer. The customer service team has to be helpful, productive and honest. They must value the customer’s time and ensure that they are being informative on the relative topic.
Our Top Picks for Customer Service
60 Free Spins
First-time depositors only (+18). Valid until further notice. Min Deposit: £10. Max Games Bonus: £25. To withdraw games bonus & related wins, wager x40 the amount of your bonus. 3x 20Spins (FS). Spins are credited over period of 3 days with 20 Spins each. FS are valid on specific game for 7 days. FS wins cap: 3x £2. FS wins are granted in games bonus after all FS are used and must be wagered x40. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. UK only - deposit balance is available for withdrawal at any time. General withdrawal restrictions & full T&Cs apply.
Read full terms here. CLAIM BONUSFirst-time depositors only (+18). Valid until further notice. Min Deposit: £10. Max Games Bonus: £25. To withdraw games bonus & related wins, wager x40 the amount of your bonus. 3x 20Spins (FS). Spins are credited over period of 3 days with 20 Spins each. FS are valid on specific game for 7 days. FS wins cap: 3x £2. FS wins are granted in games bonus after all FS are used and must be wagered x40. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. UK only - deposit balance is available for withdrawal at any time. General withdrawal restrictions & full T&Cs apply.
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200 Free Spins
18+ Full T&C's Apply. New UK players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on Starburst. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org
Read full terms here CLAIM BONUS18+ Full T&C's Apply. New UK players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on Starburst. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org
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100% buy in bonus. min £20 cash buy in to be eligible. Max bonus £400. offer only available on classic slot games. Max £2 stake. 20x wager requirements on total of buy in and bonus amount. Bonus is valid for 7 days. Keep it fun - set your deposit limit. t&cs apply.
Read full terms here CLAIM BONUS100% buy in bonus. min £20 cash buy in to be eligible. Max bonus £400. offer only available on classic slot games. Max £2 stake. 20x wager requirements on total of buy in and bonus amount. Bonus is valid for 7 days. Keep it fun - set your deposit limit. t&cs apply.
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100 Free Spins
Terms and Conditions apply. New players only. 18+. Min deposit £10. Wagering requirement applies 35x. Offer valid for 72hr. 100 spins includes 3 deposit.
Read full terms here CLAIM BONUSTerms and Conditions apply. New players only. 18+. Min deposit £10. Wagering requirement applies 35x. Offer valid for 72hr. 100 spins includes 3 deposit.
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50 Free Spins
For cashback offer: 18+. New customers only. First Deposit only.Min. Deposit £50. 10% Cashback on losses up to £200 for 24hours from the first deposit. / for free spins offer: 18+. New customers only. First Deposit only.Min. Deposit £10. Max 50 bonus spins on selected slots only. 2x conversion. 20x wagering. Full terms apply.
Read full terms here CLAIM BONUSFor cashback offer: 18+. New customers only. First Deposit only.Min. Deposit £50. 10% Cashback on losses up to £200 for 24hours from the first deposit. / for free spins offer: 18+. New customers only. First Deposit only.Min. Deposit £10. Max 50 bonus spins on selected slots only. 2x conversion. 20x wagering. Full terms apply.
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Frequently Asked Questions
This should be the player’s first call to action when an issue needs to be solved, they’re perfect for any quick questions you may have such as ‘How do I make a deposit’ or ‘what payment methods are accepted’. It’s always worth checking the FAQs before trying to take an issue to the casino’s team as it could save time.
Casino Contact Numbers
Quite often casinos give a contact number for a customer support team. Although it’s useful to have a number of means to contact the casino, telephone contact numbers can often have limited operational times. Casinos are generally a weekend activity for some players, so any customer issues are likely to arise then. Some sites may only have their call lines open on weekday working hours. The casino reviews on CasinoRange help to highlight which casinos have a good customer service team. When chasing an issue it is important to be treated in a respectful manner by the casino team.
Our Top Picks for Customer Service
18+. New players only, Valid until further notice. min deposit £10, £8 max win per 10 spins, max bonus conversion £250, 65x wagering requirements and full T&Cs apply.
Read full terms here CLAIM BONUS18+. New players only, Valid until further notice. min deposit £10, £8 max win per 10 spins, max bonus conversion £250, 65x wagering requirements and full T&Cs apply.
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500 Free Spins on STARBURST. 18+ New Players Ony, min deposit £10, £8 max win per 10 spins, max bonus equal to lifetime deposits (Up to £250), 65x wagering requirements. Full T&Cs apply. Gamble Responsibly
Read full terms here CLAIM BONUS500 Free Spins on STARBURST. 18+ New Players Ony, min deposit £10, £8 max win per 10 spins, max bonus equal to lifetime deposits (Up to £250), 65x wagering requirements. Full T&Cs apply. Gamble Responsibly
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50 Free Spins
18+. New players only. 1 bonus offer per player. Min. deposit £20. Max. bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Bonus funds expire in 30 days, unused bonus funds will be removed. Bonus funds are 100% match up to £500 on your 1st deposit, 25% match up to £1000 on your 2nd deposit, and 50% match up to £500 on your 3rd deposit. Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash. Only bonus funds count towards wagering contribution. Terms apply. BeGambleAware.org
Read full terms here CLAIM BONUS18+. New players only. 1 bonus offer per player. Min. deposit £20. Max. bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Bonus funds expire in 30 days, unused bonus funds will be removed. Bonus funds are 100% match up to £500 on your 1st deposit, 25% match up to £1000 on your 2nd deposit, and 50% match up to £500 on your 3rd deposit. Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash. Only bonus funds count towards wagering contribution. Terms apply. BeGambleAware.org
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100 Free Spins
Terms and Conditions apply. New players only. 18+. Min deposit 20£. Welcome package split over 3 deposits 35x wagering applies to match up bonus. Offer valid for 1 week. 100 Spins split to 20 Spins a day for 5 days - 50x wagering applies to Spins. Full terms apply.
Read full terms here CLAIM BONUSTerms and Conditions apply. New players only. 18+. Min deposit 20£. Welcome package split over 3 deposits 35x wagering applies to match up bonus. Offer valid for 1 week. 100 Spins split to 20 Spins a day for 5 days - 50x wagering applies to Spins. Full terms apply.
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100 Free Spins
Terms and Conditions apply. Offer valid upon 4 deposits. New players only. 18+. Min deposit £20. Welcome package split over 4 deposits, 35x wagering applies. full terms apply. begambleaware.com
Read full terms here CLAIM BONUSTerms and Conditions apply. Offer valid upon 4 deposits. New players only. 18+. Min deposit £20. Welcome package split over 4 deposits, 35x wagering applies. full terms apply. begambleaware.com
Read full terms here CLAIM BONUS
