When playing at an online casino you may be faced with some unexpected issues. These issues may not necessarily be anyone’s fault but just an error with the system. Whilst these problems can be an annoyance at the time, the most important thing is to try and fix the problem as quickly and efficiently as possible through the player support team.
The casino customer service experience is crucial in giving the player the right impression of the company. It’s vital that the player feels as though they can trust the casino’s customer service team as they will not only be handling important information but also acting on behalf of the customer. The customer service team has to be helpful, productive and honest. They must value the customer’s time and ensure that they are being informative on the relative topic.
Our Top Customer Service Casinos
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25 Free Spins
T&C's apply
Registration UK players only (+18). 25 Spins (FS). FS are valid on a specific game for 3 days. FS wins cap: £5. FS wins are granted in games bonus after all FS are used and must be wagered x40. Valid Debit Card Registration Required To Activate 25 Free Spins. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. First-time depositors only (+18). Valid until further notice. Min Deposit: £10. Max Games Bonus: £50. To withdraw games bonus & related wins, wager x40 the amount of your bonus. 50Spins (FS). FS are valid on a specific game for 7 days. FS wins cap: £5. FS wins are granted in games bonus after all FS are used and must be wagered x40. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. UK only. Your deposit balance (defined as Transaction Balance under our Withdrawal Policy) is available for WITHDRAWAL at any time. Country restrictions apply. T&CS APPLY |
T&C's apply
Registration UK players only (+18). 25 Spins (FS). FS are valid on a specific game for 3 days. FS wins cap: £5. FS wins are granted in games bonus after all FS are used and must be wagered x40. Valid Debit Card Registration Required To Activate 25 Free Spins. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. First-time depositors only (+18). Valid until further notice. Min Deposit: £10. Max Games Bonus: £50. To withdraw games bonus & related wins, wager x40 the amount of your bonus. 50Spins (FS). FS are valid on a specific game for 7 days. FS wins cap: £5. FS wins are granted in games bonus after all FS are used and must be wagered x40. Games Bonus wins cap: £100 + the initial bonus amount. Wagering req. vary by game. UK only. Your deposit balance (defined as Transaction Balance under our Withdrawal Policy) is available for WITHDRAWAL at any time. Country restrictions apply. T&CS APPLY |
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100% Up To
£100
200 Free Spins
T&C's apply
18+ Full T&C's Apply. New UK players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on Starburst. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org |
T&C's apply
18+ Full T&C's Apply. New UK players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on Starburst. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org |
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Up To
£300
200 Free Spins*
T&C's apply
18+. New players only. 70-day expiry. 100% deposit bonus up to £300, min deposit £20. 20x cash wagering requirement on deposit + bonus amount (30-day expiry). 20x cap on winnings. 20 spins for Book of Dead (10p spin value) credited upon £20 min deposit with 9 independent sets of 20 spins credited upon wagering between £20 and £40 each within 72 hours, subject to forfeiture. Free spins winnings awarded as cash. Wagering on table games restricted. Game weighting and full terms apply. |
T&C's apply
18+. New players only. 70-day expiry. 100% deposit bonus up to £300, min deposit £20. 20x cash wagering requirement on deposit + bonus amount (30-day expiry). 20x cap on winnings. 20 spins for Book of Dead (10p spin value) credited upon £20 min deposit with 9 independent sets of 20 spins credited upon wagering between £20 and £40 each within 72 hours, subject to forfeiture. Free spins winnings awarded as cash. Wagering on table games restricted. Game weighting and full terms apply. |
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100% Up To
£100
100 Free Spins
T&C's apply
AVAILABLE ON FIRST DEPOSIT ONLY. BONUS: MIN. DEPOSIT £20. DEPOSIT AND BONUS AMOUNT SUBJECT TO 50x WAGERING REQUIREMENTS (GAME WEIGHTINGS APPLY). WINNINGS CAPPED AT 5x BONUS AMOUNT. FREE SPINS: 10 BATCHES OF 10 FREE SPINS DAILY. WINNINGS CAPED AT £10 PER BATCH. FULL T&Cs APPLY |
T&C's apply
AVAILABLE ON FIRST DEPOSIT ONLY. BONUS: MIN. DEPOSIT £20. DEPOSIT AND BONUS AMOUNT SUBJECT TO 50x WAGERING REQUIREMENTS (GAME WEIGHTINGS APPLY). WINNINGS CAPPED AT 5x BONUS AMOUNT. FREE SPINS: 10 BATCHES OF 10 FREE SPINS DAILY. WINNINGS CAPED AT £10 PER BATCH. FULL T&Cs APPLY |
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100% Up To
£400
T&C's apply
100% buy in bonus. min £20 cash buy in to be eligible. Max bonus £400. offer only available on classic slot games. Max £2 stake. 20x wager requirements on total of buy in and bonus amount. Bonus is valid for 7 days. Keep it fun - set your deposit limit. t&cs apply. |
T&C's apply
100% buy in bonus. min £20 cash buy in to be eligible. Max bonus £400. offer only available on classic slot games. Max £2 stake. 20x wager requirements on total of buy in and bonus amount. Bonus is valid for 7 days. Keep it fun - set your deposit limit. t&cs apply. |
What do Casinos Offer?
The best casino customer service experience revolves around having a great knowledge of any potential issues that could be flagged up. A number of online casinos have various channels where they can be contacted such as live chat, e-mail, telephone and sometimes social media. Each of these options can place a customer through to an active conversation with someone working on behalf of the casino. Customers understand that a complex issue may take time to resolve but it’s always expected that a trustworthy online casino keeps the customer informed of any process they must go through.
Frequently Asked Questions (FAQs)
Most online casinos will have a Frequently Asked Questions (FAQs) section in their website. This should help tackle most of the common questions that come up. The actual customer service experience in this area can be quick and simple which is exactly what the customer wants. If it is a common issue which the player needs addressing then the answer will most likely be in the website’s FAQs.
This should be the player’s first call to action when an issue needs to be solved, they’re perfect for any quick questions you may have such as ‘How do I make a deposit’ or ‘what payment methods are accepted’. It’s always worth checking the FAQs before trying to take an issue to the casino’s team as it could save time.
Casino Contact Numbers
Quite often casinos give a contact number for a customer support team. Although it’s useful to have a number of means to contact the casino, telephone contact numbers can often have limited operational times. Casinos are generally a weekend activity for some players, so any customer issues are likely to arise then. Some sites may only have their call lines open on weekday working hours. The casino reviews on CasinoRange help to highlight which casinos have a good customer service team. When chasing an issue it is important to be treated in a respectful manner by the casino team.
More Great Customer Service Casinos
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100% Up To
£500
50 Bonus Spins
T&C's apply
18+. New players only. 1 bonus offer per player. Min. deposit £20. Max. bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Bonus funds expire in 30 days, unused bonus funds will be removed. Bonus funds are 100% match up to £500 on your 1st deposit, 25% match up to £1000 on your 2nd deposit, and 50% match up to £500 on your 3rd deposit. Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash. Only bonus funds count towards wagering contribution. Terms apply. BeGambleAware.org |
T&C's apply
18+. New players only. 1 bonus offer per player. Min. deposit £20. Max. bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Bonus funds expire in 30 days, unused bonus funds will be removed. Bonus funds are 100% match up to £500 on your 1st deposit, 25% match up to £1000 on your 2nd deposit, and 50% match up to £500 on your 3rd deposit. Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash. Only bonus funds count towards wagering contribution. Terms apply. BeGambleAware.org |
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20 Free Spins
T&C's apply
NEW PLAYERS ONLY, NO DEPOSIT REQUIRED, VALID DEBIT CARD VERIFICATION REQUIRED, £8 MAX WIN PER 10 SPINS, MAX BONUS CONVERSION £50, 65X WAGERING REQUIREMENT, FULL T&CS APPLY HERE |
T&C's apply
NEW PLAYERS ONLY, NO DEPOSIT REQUIRED, VALID DEBIT CARD VERIFICATION REQUIRED, £8 MAX WIN PER 10 SPINS, MAX BONUS CONVERSION £50, 65X WAGERING REQUIREMENT, FULL T&CS APPLY HERE |
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500 Free Spins - Read Full T&C's
T&C's apply
18+ New Players Only, min deposit £10, £8 max win per 10 spins, max bonus equal to lifetime deposits (Up to £250), 65x wagering requirements. Full T&Cs apply. Gamble Responsibly |
T&C's apply
18+ New Players Only, min deposit £10, £8 max win per 10 spins, max bonus equal to lifetime deposits (Up to £250), 65x wagering requirements. Full T&Cs apply. Gamble Responsibly |
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100% Up To
£100
100 Free Spins
T&C's apply
Terms and Conditions apply. New players only. 18+. Min deposit 20£. Welcome package split over 3 deposits 35x wagering applies to match up bonus. Offer valid for 1 week. 100 Spins split to 20 Spins a day for 5 days - 50x wagering applies to Spins. Full terms apply. |
T&C's apply
Terms and Conditions apply. New players only. 18+. Min deposit 20£. Welcome package split over 3 deposits 35x wagering applies to match up bonus. Offer valid for 1 week. 100 Spins split to 20 Spins a day for 5 days - 50x wagering applies to Spins. Full terms apply. |
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Up To
£300
200 Free Spins*
T&C's apply
18+. New players only. 70-day expiry. 100% deposit bonus up to £300, min deposit £20. 20x cash wagering requirement on deposit + bonus amount (30-day expiry). 20x cap on winnings. 20 spins for Book of Dead (10p spin value) credited upon £20 min deposit with 9 independent sets of 20 spins credited upon wagering between £20 and £40 each within 72 hours, subject to forfeiture. Free spins winnings awarded as cash. Wagering on table games restricted. Game weighting and full terms apply. |
T&C's apply
18+. New players only. 70-day expiry. 100% deposit bonus up to £300, min deposit £20. 20x cash wagering requirement on deposit + bonus amount (30-day expiry). 20x cap on winnings. 20 spins for Book of Dead (10p spin value) credited upon £20 min deposit with 9 independent sets of 20 spins credited upon wagering between £20 and £40 each within 72 hours, subject to forfeiture. Free spins winnings awarded as cash. Wagering on table games restricted. Game weighting and full terms apply. |
What if Customer Service can’t Help you?
There will be times where the casino may be unable to fix the issue. This can be unfortunate but it is worth remembering that there should always be a logical reason for this. At the very least, you will be aware of the issue to stop it happening again, even if it can’t be fixed. Licenced casinos take their trust and reputation very seriously and place customer satisfaction as an important pillar in their ethos. Should the issue remain unresolved you could seek advice from the regulatory body, The UK Gambling Commission
