What Makes a Good Casino Dealer?
Written by Phoebe
Published date · Sept. 26, 2022 | Last Updated · Dec. 14, 2022 | Read Time: 4 mins
What Makes a Good Casino Dealer?
The modern digital age has opened up a whole new set of opportunities for casino dealers. When online operators first arrived, the list of casino games was limited, and it was run by automated software.
Technology has advanced, and one of the biggest boosts in revenue for casino industries in recent times has been the inception of live rooms. This means that there are vacancies at in-person casinos as well as digital operations, but what does it take to become a good casino dealer?
They Know the Game:
It goes without saying that casino dealers should have a thorough understanding of the games that they are operating. Whether it’s a card game such as poker, baccarat or blackjack, a dice game, or a version of roulette, they should know the rules inside out.
This is a developing industry, and new casino games are being released all the time. The new titles often involve a wheel of fortune that is spun to reveal winning sectors. Therefore, when it comes to knowing the game, it’s not all about those traditional casino releases.
Players may also need help or advice with the rules. Casino dealers are not there to ‘hold their hands’, but a summary of those rules is always helpful. Before any dealer is released onto the reels, full training will be given to ensure they are fully conversant with those rules.
They Have Great Communication
Online casino rooms have a chat facility to enhance the experience. This means that whether a dealer is based in those live rooms or at a brick-and-mortar casino, they will need to have good interpersonal skills.
The chat that appears on screen will often refer to the card or table games, but it could also be of a personal nature. It’s good to interact with customers as it keeps them engaged and at the tables, but dealers need to strike a balance. Keep it friendly without crossing a line while ensuring the game continues to flow without interruption.
They are Consistent
A lively and engaging personality will get players on your side. Over time, they will get to know the dealers, and each player will have their favourites.
It’s important, therefore, to maintain consistency. Use the same verbal and body language and attitude to the game throughout each session. Any inconsistency in a dealer’s approach to casino games may see the players switch off.
It’s all About Timing
Good timing is essential at the tables. For casino games such as roulette or Monopoly Live, players will see a countdown clock, and they must place their real money bets before that timer runs down. Casino dealers must also be aware of that timer.
As the countdown reaches its final stages, the dealer spins the wheel or, in the case of roulette, the ball is released. The timer cannot overrun, and there should be no break in play. Complaints will be made by players, and slow play is a big ‘no’ for both operators and their customers.
Keep up Appearances
Dealers need to stay professional in all respects, and one of the key factors relates to their appearance. Players simply do not want to sit at a poker table or a roulette wheel and be met by a scruffy dealer at the opposite end.
Clothes should be smart and stylish but not revealing. Hair should be neat and tidy also. Dealers should remember that they represent a number of brands across the casino industry, and this is an important area to take care of.
A Certain Personality
This may be the most important attribute to have. Casino dealers will need to display good broadcasting skills, but they simply must possess a lively and engaging personality.
There is a strong sense of theatre attached to casino play, whether out in the real world or as part of an online casino room. Games, and money, are won and lost on the spin of the wheel or the turn of a card. The dealers are all part of that act. Those with a dour outlook may not be suitable for the role, but there are many other positions for them within this industry.
It is, therefore, desirable to have a positive attitude and an engaging personality. To a certain extent, this is a sales role. The aim is to keep those players involved, and if they like you as a dealer, they are more likely to hang around. There is also a sense of community attached to casino play, and a dealer is a central focus. Maintaining that personality while achieving high levels of customer service skills is another key to success.
A career as a casino dealer can be very rewarding on a number of levels. The average salary can be excellent when compared to other sectors, and it’s a suitable role for those with good broadcasting skills and a relatable personality.
There is a consistent demand for casino dealers, too, and the industry is on an upward trend. New games continue to be developed while fresh brands obtain their gaming licence and enter the market regularly.
Those who wish to get involved can see that there are a lot of different qualities needed. A bright and bubbly attitude may be a good start, but exceptional knowledge and an ability to maintain professional standards are also vital attributes.