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4.2/5
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Published Date · Sept. 7, 2021
· Last Updated · April 10, 2024
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The Pools Casino Review
The Pools was originally a sports betting website, that first launched in 2017, however it now operates an online casino as well. The business debuted in 1923, as a Football Pools company in Liverpool, and the company recently celebrated its 100-year anniversary. A strong online casino offers all the classic verticals you would expect, with plenty of video slots, live casino and classic table games available on-site.
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Established |
2017 |
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Total Games |
620+ |
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Payout Speed |
2-5 Days |
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Withdrawal Limit |
N/A |
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Devices |
iOS, MacOS, Windows, Android |
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5.0 |
Excellent |
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4.0 |
Good |
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4.0 |
Good |
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4.0 |
Good |
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4.0 |
Good |
Pros
Trusted Casino/Sportsbook
Evolution Gaming Live Casino
No Wagering Requirements
Cons
No Loyalty Program
Live Chat Not Available 24/7
No Android App
The Pools Welcome Bonus
5.0/5
Stake £10, Get 100 Free Spins - No Wagering
The Pools Bonus
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Stake £10, Get 100 Free Spins - No Wagering |
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Min Deposit |
£10 |
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Currencies |
GBP |
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Expiry |
5 Days |
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Wagering Requirements |
No Wagering |
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Playable on |
Bacon Banker |
The Pools offers a generous bonus of 100 free spins to get you started on their site.
Claiming Your Welcome Bonus
- Simply login, deposit, and stake £10 on casino slots and receive 100 no wagering free spins on Bacon Banker
- Qualifying players will have the free spins automatically credited to their account
- When you have qualified for the the free spins, you will need to log in and load up Bacon Banker to claim
- The free spins are valued at £0.10 each
- Deposit and stake must be completed in seven days of opening your account to qualify
- Free spins will expire five days after being awarded
Wagering Requirements
This welcome bonus comes with no wagering requirements whatsoever. Simply stake £10 on their casino slot games and you will receive 100 no wagering free spins on Bacon Banker.
Our Thoughts On This Bonus
This bonus is a fantastic offer, and one, that is sure to give you a great start at The Pools. With no wagering requirements attached to the 100 free spins, you will be entitled to keep whatever you win once you have played through all of them. This is definitely one of the best offers we have seen on the UK market.
Latest Promotions & News From The Pools Casino
The Pools Registration Process
Signing up to The Pools is a very easy process, which should only take a matter of minutes.
The Pools Lobby Explained
The Pools casino lobby is extremely simple to navigate. Its neutral blue tones are easy on the eye and with a couple of clicks you could be on your favourite game.
All vertical options are on a banner at the top of the screen, alongside any help and promotional offers. If you scroll further down the page you will be welcomed with a range of games. You can change the vertical by clicking on 'Casino' on the banner menu and you will be faced with options of: Slots, Jackpots, Slingo, Table Games, Live Dealer, All Games and Promotions.
When accessing the site via desktop, the different verticals appear across the top bar; however with mobile you have to scroll down to access the different verticals. These are the only two real differences between the desktop and mobile version.
The Pools Games
4.0/5
Despite the number of games available on The Pools online casino being below the average, there is a large selection of verticals to choose from. Many of the games available are also popular across other operators’ sites and they come from trusted providers, which is always a plus.
Best The Pools Slots
The slot selection is small but it’s quality over quantity, right? The Pools online casino works with trusted providers such as Light & Wonder, Pragmatic Play and Microgaming, so you’re guaranteed to be playing some of the best slot games out there. The slots options also vary in formats such as Megaways, Slingo and Jackpots.
The variety of games ranges from themed-slots such as Who Wants To Be A Millionaire Megaways and The Goonies: Hey You Guys! slots to Deal or No Deal Slingo and Space Raiders Roulette as well as seasonal-themed games such as Big Bass Christmas Bash and Big Bass Halloween.
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Pragmatic Play | RTP: 96.71%
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Blueprint Gaming | RTP: 95%
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Blueprint Gaming | RTP: 95.02%
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WMS Gaming | RTP: 86.95%
Our Thoughts On The Pools Slots
The Pools has a decent collection of modern slots games, from top providers, exhibiting the most popular slots often seen; such as Big Bass Bonanza and Eye of Horus Megaways. However, there are also some slots on there that have been created by smaller providers, so there will definitely be a few games on there you probably haven’t seen before! The only downside is the smaller-than-average number of slots on the site, which we hope will be boosted in the future.
The Pools Live Casino Games
The Pools offers a live casino of 90+ titles from top-quality developer, Evolution Gaming.
This solid collection is split across the classic verticals, including blackjack, roulette, baccarat and live game show games.
Our Thoughts On The Pools Live Casino
The live casino offering is a little more solid, with it only falling slightly below our preferred total of at least 100 titles. Provided by Evolution Gaming, you can be assured of the very best games on the market, with a really strong mix on offer. If you're a live casino fan, you certainly shouldn't be disappointed with what The Pools has to offer.
Table Games
There is also just over 100 traditional table games available to play, for those who prefer more classic casino games. As you would expect, the majority of these games are split across numerous variants of blackjack, roulette and blackjack.
Software Providers
The Pools have teamed up with some of the biggest names in the iGaming business to provide a varied games collection.
Security & Fairness
The Pools are regulate by the Independent Betting Adjudication Service (IBAS). This means that if players have any troubles with any operator(s), IBAS works as an alternative dispute resolution service to help you both to come to an agreement.
The Pools Licenses
The Pools is a safe and reputable website since it is registered and regulated by the Gambling Commission in the United Kingdom under the account number of 48272.
The Pools Deposit & Withdrawals
4.0/5
The Pools offers a varied range of different payment methods available, with all the standard choices available.
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Payment Method
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Name
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Deposit Amount
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Withdrawal Amount
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Withdrawal Time
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|---|---|---|---|---|
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£5 Min
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£10 Min
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2-5 Days
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Visa Electron
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£5 Min
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£10 Min
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2-5 Days
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|
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£5 Min
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£10 Min
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2-5 Days
|
|
|
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£5 Min
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£10 Min
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2-5 Days
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£5 Min
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£10 Min
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2-5 Days
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The Pools Accepted Countries
The Pools Mobile Casino
4.0/5
You can play on The Pools via your desktop, mobile browser or the iOS app.
Despite its popularity, The Pools doesn't actually have great reviews on its app nor does it have an app for Android players.
Considering The Pools casino app has a very small amount of reviews and the score is relatively low, the likelihood is, the web page is probably better for UX than the app.
- App Store: 3.1* from 36+ reviews
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support@thepools.com |
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Phone |
0800 500 000 |
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Live Chat |
Yes |
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Availability |
Every day until 10pm |
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Language |
English |
More Info About The Pools Customer Support
The Pools has quite a good few options for customer support, the only downside would be that the Live Chat is not 24/7.
- Support is available Monday to Saturday from 8:30am until 10pm (GMT/BST) and on Sunday from 12pm until 10pm (GMT/BST)
- There is also an option to write to The Pools, if you wish, their address is: Customer Support, The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA
Conclusion: Variety In Abundance
4.2/5
While The Pools may be celebrating it's centenary year in 2023, their online offering has been available since 2017. Given the established name, it should come as little surprise that this sportsbook/casino has proven a popular choice for online players.
The welcome offer is an eye-catching one, with 100 free spins available for just depositing £10. The real standout benefit here is that these free spins come with no wagering requirements attached - once you have played through all your free spins, you are free to withdraw whatever you have in your account. It really is one of the best welcome offers we have seen on the UK casino market.
While the slots offering may be a little meagre at 620 games, there's still a lot to like about their library, with all the latest releases readily available. The main thing here is the undoubted quality they offer, with all the major slot developers making an appearance on-site.
The Pools live casino is competitive with 90 titles provided by Evolution Gaming. Again, the total number is a little less than optimal, but you can be assured of the quality with the games provided by the very best in the business.
Obvious areas of improvement could include the addition of an Android mobile app, a loyalty program and a number of instant withdrawal options, as well as extending the live chat support hours to 24/7.
Overall, this is a rock solid sportsbook/casino, and claiming this incredible welcome bonus is an absolute no-brainer!
The Pools Casino FAQs
How do I make a deposit?
Once you have signed up and logged in to your account, select ‘Quick Deposit’, and then from there you can choose a pre-set amount or enter your own deposit amount. Next, confirm your card details and then click the ‘Deposit’ button.
Why do I need to verify my account?
For regulatory purposes, as a licensed operator, The Pools is required to identify all of its players. This is called ‘Know Your Customer’ (KYC). Verifications are usually handled from independent KYC providers and they will only request documents from you if they can’t verify you.
In order to verify your account, The Pools will need the following details: your full name, date of birth, and address. These steps must be completed before you can make a deposit.
How do I provide my documents to be verified?
Players must send their documents via email to verify@thepools.com.
When will I receive my free spins?
Any free spins will be credited to your account immediately after qualifying. Free spins will expire after five days of claiming them.
What documents do I need in order to be verified?
The Pools requires its players to sign up with a copy of proof of address. It must have the same address players registered with and clearly show the statement/billing date, which must be from within the last three months.
The following documents are accepted: Bank letter or statement (not pre-paid card statements), electric/ gas/ water bill, council tax bill or a letter from HMRC.
How can I close my The Pools account?
You can close your account with The Pools Casino by calling the customer support team who will support you in closing your account.
Author
Lucy Wynne
Content Writer
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