6 Factors That Make an Online Casino Excellent
Written by Phoebe
Published date · Sept. 30, 2021 | Last Updated · Dec. 14, 2022 | Read Time: 3 mins
At CasinoRange, we specialise in analysing online casinos. You can find hundreds on our website. Each casino comes with a score, which is carefully determined using many factors. But what are those factors? What truly makes an online casino excellent? Let’s explore, shall we?
Online casinos need to have an official licence if they want to make sure they operate smoothly. In addition, they have to meet certain requirements to ensure that the casino is fully obliging with the latest laws. The industry widely recognises licences from Malta, Great Britain, and Gibraltar, although you can find several different licenses worldwide.
Good Customer Service
A good online casino will communicate with its customers at all times. All queries will be answered within an appropriate time, and communication will be smooth and direct. 24/7 live chats are rare, but most casinos will have a live chat available during regular working hours.
Alongside, customers should be able to call the online casino on the phone or send an email that should be responded to promptly. All of that is what makes an online casino run smoothly from the customer service point of view.
Exciting & Fair Casino Bonus
A good online casino will have a plethora of bonus promotions for new and existing customers. This way, players will get a chance to win more free spins, bonus cash, and other prizes. Alongside, a good casino will have a VIP or a loyalty program that clearly states the rewards available and how to get them.
As always, players should make sure they carefully read the T&Cs of each casino bonus promotion to make sure they can withdraw any winnings successfully.
Many players join a new online casino to play their favourite games. Whether that is Slingo, table games, slot games, or anything else, it’s always best to check whether the said casino has games you’d like to play available. A good online casino doesn’t need to have thousands of games in the library, but the bigger the selection, the better.
Every casino will have all games available listed on their site, which should be accessible to see before you join. That way, you can check that what truly interests you is available for you to play. Since game selection depends on the collaboration with a software provider, a good online casino will work with top players in the industry, including Microgaming, Pragmatic Play, NetEnt, Play’n GO, and many others.
Cash Out Policy
We’ve already briefly touched on paying attention to T&Cs, so let’s look at how T&Cs relate to the cash-out policy in more detail.
The biggest factor players need to pay attention to is the wagering requirements. They will determine when your winnings will be able to be withdrawn. So, for example, if a bonus is £50 and the wagering requirement is 40, you will need to spend 40 x £50 to withdraw your winnings from that bonus.
When it comes to cash out a policy, a good casino will also have a generally easy and fast withdrawal process — should any communication occur with the player, the casino should reach out and resolve any issues promptly.
Outstanding Player Experience
Above it all, any good online casino should focus on player experience first. This means they should provide them with an easy-to-use, responsive website with clearly accessible games and easy-to-understand T&Cs.
The exceptional player experience takes into consideration everything we’ve mentioned above — all those factors combined make for a truly amazing online casino experience that players will be happy to return to.