This week we sat down and interviewed the team at Intouchpartners. We talked to them about how they have coped over the last few months, with lockdown and all the associated connotations. But first, we thought we would give a little background as to who Intouchpartners are.
Intouchpartners currently operate six online casinos in the UK and these are mFortune, PocketWin, Mr Spin, Dr Slot, Cashmo and the most recent Casino 2020. The first of these casinos to launch was mFortune back in 2007 and contains to be the company’s flagship online casino.
The Interview with Casino2020
How has the coronavirus pandemic affected the way you operate your business?
Since the beginning of the pandemic, we were monitoring the guidelines that were being given to us from the Government to prepare for any possible business changes. Once the guidelines regarding working from home were received, we immediately started to implement the new process we had planned to move our staff to a ‘Working from Home’ environment. In such a short period of time, the IT department did an incredible job in ensuring that the members of our staff, across all of our teams, received the correct equipment to enable them to work from home with ease. The management team developed new processes fitting to the working from home environment, ensuring workflow was smooth across teams, and that individuals were working as a virtual team instead of working solo. Furthermore, we made it a priority that all of our staff felt that they could work comfortably and safely in their new home office environment and had people on hand 24/7 to provide support and advice where needed, whilst adapting to each person’s individual requirements.
Have there been any challenges that you have had to overcome during COVID?
As previously mentioned, we monitored the information surrounding the Coronavirus pandemic daily, and this enabled us to build a strong company strategy and plan how we could successfully transition to a working from home environment, should the need arise. So when, in March, the decision was made to move our staff to a home office, we had a strong plan in place to ensure this went ahead as smoothly as possible.
As with all transitions, technical difficulties arose; however, we combatted this by creating a communication channel that was dedicated to resolving any IT issues within a matter of minutes. As teams and as a company, any challenges that we faced, we overcame together.
Maintaining human relations in this new environment was always going to provide us with new challenges. To keep a healthy work environment remotely, we created online activities that all of our staff members could participate in, from more work-related items such as skills sharing sessions to general working from home tips and fun TV and film picks to watch during the lockdown.
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Have you noticed an increase in the player base since Lockdown began?
Yes, since lockdown began, we noticed an increase in the number of players in the UK, particularly during the first two months when restrictions were the tightest. As these restrictions have begun to ease slowly, we have observed these higher figures slowly dropping back down to what they were pre-lockdown.
Do you have any new and exciting things coming our way in 2020-21?
InTouch Games is home to 6 award-winning online casinos; mFortune, PocketWin, Mr Spin, Dr Slot, Cashmo and Casino 2020 and we are excited to announce that we will soon be launching a seventh casino site!
Plans for this exciting launch are well underway, and we are extremely excited with all of the progress that has been made so far. We can’t wait to share what we’ve been working on with everyone! We have taken all the best elements of our existing casinos, which include innovative original online slots games like Dr Slot and the option to deposit by phone bill like PocketWin; as well as top no deposit casino bonuses like Casino 2020 and free spins with no deposit like Cashmo! With these and many more exciting features, we can hopefully create an online casino experience like no other for our players to enjoy!
Where do you see the igaming industry heading post-COVID-19?
During lockdown, regulations for the iGaming industry have changed and become slightly stricter in certain areas. We believe that these new measures, put in place for the purpose of lockdown, will continue on post-COVID-19.
Furthermore, as all of the conferences within the iGaming industry have been postponed, for the safety of all involved, we may start to see these event’s returning once it is safe to do so. Other conferences may find new and different ways to work post Coronavirus, and the industry will naturally have to adapt to this.
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Is there anything about your company that may surprise people?
Many people may not know that all of our casino brands; mFortune, PocketWin, Mr Spin, Dr Slot, Cashmo and Casino 2020, are ran in-house! We believe that in doing this, we can provide players with a seamless, professional and fun online casino experience!
This means that all of our award-winning online casino games are created in-house, from initial concept, design and creation, to marketing and promotion as well as customer care; our dedicated teams are constantly striving to create something new and original that we think our players will love!
We also aim to offer our players the latest technology to ensure that they have the best experience on our casino sites, this includes features like being able to pay by your phone bill at Casino 2020 and having regular no deposit bonuses on Mr Spin!
Often the scale of our business is surprising to others. As a company, we are always looking to develop our online casinos and ensure that we are leading the way for innovation in our industry.
InTouch Games is involved with a multitude of different charities, and we continually aim to help and support these in any way we are able. As a business, it is important to us that we give back to both the local community and also to wider areas of the word. Recent examples of this were our £500,000 donation to our local NHS hospital and Foundation trust, to support staff and caregivers on the frontline during the Coronavirus pandemic and delivering relief packages to the families in Janjanbureh, eastern Gambia.
Are there any games on your casino site which you think suit a novice casino player?
As an online casino, we pride ourselves on providing casino games that will suit all players, from newbies to experienced casino players. Whether they’re looking for a twist on a casino table classic at mFortune online casino UK, or want to take an award-winning online slots game for a spin on Dr Slot, there’s something for everyone, across all six of our casino brands!
Some of our favourite casino games that we would recommend to the players who feel they are more of a beginner to the world of online casinos are:
Everyone knows the legends of lucky leprechauns, and on mFortune Casino, they’ve used their magic to transport players to the Emerald Isle reels of Pick a Pot O’ Gold online slots! This grand-looking slots game is great craic and who knows what prizes players might find over this the reel rainbow!
Players are cordially invited to spend their time with some reel royals and visit the most regal of casino slots at Mr Spin, in Reel Royalty online slots! Set over a kingdom of 15 win lines, players could be spinning in a win bigger than the crown jewels!
On these fruity reels, a juicy win could soon be spinning in! Super Spinning 7’s online slots on Cashmo casino has up to 20 win lines to explore as well a Super 7s Spins feature that could leave you spinning in winnings!
What’s more, we also have an array of casino bonuses and promotions that allow both new and existing players to take our casino games for a free spin. This works particularly well for any of our new players, as all of our brands have an amazing Welcome Bonus! For example, Mr Spin players can get a casino bonus of up to 50 Free Spins, and 100% first deposit match of up to £100*, when they sign up and create their very first account!
It’s not just our new players that can pick up our amazing casino bonuses. For example, Cashmo Casino players have the chance to grab a no deposit bonus when they refer a friend, which can be used to take their slots games for a free spin first!
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