Casino Joy Review

Nice support and website design
  • Great Selection of Live Dealer Games
  • Safe Online Casino
  • No Mobile App

100% up to £200 Bonus + 200 Free Spins on Starburst


Casino Joy is an online casino that was launched in 2018. It is owned and operated by the Malta-based company, Genesis Global Limited.

The site is well designed and makes navigation easy, even for first-time users. Players can choose from a lot of different casino games, including loads of top-rated online slots which help to draw players in. The welcome bonus on Casino Joy is excellent, but there are also plenty of other promotions available to new and loyal players.

Jump right into this review of Casino Joy to find out if you can benefit from playing at this online casino. And, if you still have some doubts, you can always check any of our casino reviews where we have included everything you need to know about each online gambling site.


Operator Info

Licences: Genesis Global Limited, is the company that owns and operates Casino Joy. Several regulators have awarded grants to this company. The primary regulator that has approved Genesis Global and Casino Joy in the United Kingdom is the UKGC. Having a UKGC licence is a clear proof that Casino Joy is a safe online casino and players can expect to have their data and funds fully secured. Besides the UKGC licence, Casino Joy and Genesis Global are regulated outside of the UK by The Malta Gaming Authority and the Government of Curacao.

To reinforce its position as a safe online casino, Casino Joy is making sure to have an SSL technology in place. An SSL is also known as Secure Socket Layers, and it is an additional form of security that works by encrypting customers data so that their information cannot be hacked. This should make you feel safe when you register and deposit funds on Casino Joy. 

Accepted Countries: As a player from the UK, you can easily play on Casino Joy. But, if you come from another state, you should pay attention to the country restrictions that are in place on this gambling platform. Casino Joy restricts access to players coming from Australia, Denmark, Hungary, Turkey, Italy, the United States and many more. So, if you are playing from outside the United Kingdom, make sure to check Casino Joy terms and conditions page to see whether or not your country is among those allowed on this casino.

Languages: English is the primary language for players at Casino Joy, but there are other languages on offer. Finnish, German, Norwegian and Swedish are all available to players.

Mobile: The mobile site for this online casino has a highly responsive web design in place. It is fully optimised and scaled to fit a variety of screen sizes. Even without an app, Casino Joy mobile site offers an excellent gaming experience to every player.

Instant Play: There are no downloads needed to begin playing here. You can load up the site and start playing straight away from any device. This makes Casino Joy an instant play casino, placing it in line with the rest of the competitors in the gaming industry. 

Loyalty Programs: Casino Joy offers regular players the chance to join a loyalty program. The online casino VIP club does not provide much information about signing up and advancing through the levels. However, they do make their rewards well known which include: an account manager, VIP events, monthly prize draws and even holiday packages.

Software Providers and Games

There are a lot of software providers that make their games available on Casino Joy. These include some of the leading providers in the gaming industry such as Microgaming, Yggdrasil, NetEnt and Evolution Gaming.

With a roster of well over 400 games, Casino Joy ensures that everyone who visits the site has more than enough choice. The 250 slot titles available on this online casino will entertain you for days. You can expect to find popular titles such as Vikings Go Wild, Jingle Spin and Legacy of Egypt. The table game offerings include RouletteBaccarat and Blackjack and there are over 80 live dealer variants of these games also available. 

Deposits and Withdrawals

There are plenty of different payment choices available to use at this site. 

Deposits: E-wallets are accepted on most trusted online gambling sites these days, and Casino Joy is no different. On top of allowing players to use traditional methods such as bank transfers and credit/debit cards, this casino also offers a range of e-wallets which include, but are not limited to, Skrill, Trustly, ecoPayz and Neteller. Deposits are made almost instantly for all payment methods, although they can take up to 2 hours to be processed during busy times. If you want to make a deposit, note that the minimum amount required is £10 whether the maximum is £5,000 per transaction.

Withdrawals: The same options available for deposits are also available for withdrawals. Players have a withdrawing limit of £5,500 per week which equates to a £22,000 per month. Payments made through e-wallets might take up to 24 hours to be completed. But, it is more likely that payouts will be completed instantly or maximum within an hour. Credit and debit cards take between 1-3 business days to process, while bank transfers take between 3-5 business days. Make sure that you check the terms and conditions outlined on Casino Joy to ensure that you know all of the limitations that apply to withdrawals.

Be aware that all withdrawal and deposit transactions will include a fee of 2% at the point of processing, with a minimum charge of £0.80 per transaction.

Currencies: Casino Joy accepts payments in British Pounds. For other jurisdictions, you can also use Swedish Kronor and Euros, depending on where you are based.

Customer Support

Casino Joy offers a few customer support options that are in line with what is provided by some of the best casinos online. They give you the ability to contact the support team via live chatemail or telephone to solve any of your issues. However, these support methods are only available during business hours, which is a slight negative to what is, on the whole, considered as a good customer support network. So, another way to have your question answered as fast as possible, is to check the FAQ section. You can view it by clicking on the “?” located at the top-right corner of Casino Joy homepage. Here you will find answers to previous questions. So, it might be worth checking this out before you decide to contact the customer support team.


User Reviews
(1 / 5)
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