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Published Date · Aug. 14, 2020
· Last Updated · March 4, 2024
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Play UK Casino Review
PlayUK is a Grace Media-operated online casino platform that was launched in 2018. Here, you will come across 660 casino games covering online slots, RNG table games, instant win, and live casino games.
|
Established |
2018 |
|
Total Games |
660+ |
|
Payout Speed |
Instant - 5 Days |
|
Withdrawal Limit |
x |
|
Devices |
iOS, MacOS, Windows, Android |
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4.0 |
Good |
|
|
3.5 |
Good |
|
|
4.0 |
Good |
|
|
4.5 |
Excellent |
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|
5.0 |
Excellent |
Pros
Double Welcome Bonus
Instant Withdrawals
Enhanced Focus on Customer Support
Cons
Limited Live Casino
No Jackpot Slots
£1.50 Withdrawal Fee Under £30
Play UK Welcome Bonus
4.0/5
100% up to £100
100 Free Spins
100 Free Spins
Play UK Bonus
|
100% up to £100 |
|
|
100 Free Spins |
|
|
Min Deposit |
£10 |
|
Currencies |
GBP |
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Expiry |
28 Days |
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Wagering Requirements |
40x |
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Maximum Winnings |
£400 |
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Playable on |
The welcome bonus at Play UK gives the best of both worlds as you receive a 100% match deposit worth up to £100 and 100 free spins on the hugely popular Starburst slot from NetEnt.
Claiming Your Welcome Bonus
- Create an account and deposit at least £10 to receive your 100% match deposit and the 100 free spins
- Free spins are for use on Starburst only
- You have 28 days to wager bonus funds on selected slots
- You have seven days to use your free spins
- Free spins are worth £0.10 per spin
- The casino will credit winnings from free spins to your bonus balance
- You have 28 days to wager free spins winnings on selected slots
Wagering Requirements
Converting your deposit match bonus funds to your real money balance requires 40x (deposit + bonus) wagering. You can look at this another way, which might put you off this bonus offer. The deposit match wagering requirement is effectively 80x the bonus-only. It is quite high compared to other online casinos in the UK market.
As for any winnings from the free spins bonus portion of your Play UK welcome bonus, there is a 40x wagering requirement. Meanwhile there is a 4x max win on both free spins and the bonus.
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Game |
Wagering Contribution |
|---|---|
|
Slots, Instant Wins, Bingo and Keno
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100%
|
|
Live & RNG Roulette
|
20%
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RNG Blackjack
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10%
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Other RNG & Live Casino Titles
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5%
|
Our Thoughts on This Bonus
I’m not a fan of online casinos capping wins from bonus funds, but that aside, the Play UK welcome bonus is enjoyable - mainly due to the 100 free spins on Starburst. The wagering requirements are relatively high, but on the plus side, you have one month to complete them.
Latest Promotions & News From Play UK Casino
Play UK Registration Process
You can apply to this online casino within three quick short steps!
Play UK Lobby Explained
Site navigation should be fine for players at Play UK as the site is well-designed and mobile-optimised. The first thing you’ll see when visiting the site is a big and bold advertisement displaying the welcome bonus. Above this, you’ll find menu options for the promotions pages, customer support, and your account, while the main casino lobby is underneath.
The latter contains plenty of handy categories to help you find and narrow down the Play UK casino game collection. An excellent place to start is to check out the recently added 'New Games'. Also, the ‘Hot Slots’ selection gives you an idea of currently trending games popularly played by other players on the site.
When you reach the bottom of the page, you’ll see all the footer links directing you to pages such as the T&Cs, Support, FAQ page, and Safer Gambling page.
Play UK Games
3.5/5
Play UK has gone for a small but hand-picked collection of casino games, totalling 660 and counting. These games are available across the Play UK lobbies under sections representing each vertical. Casino lobbies include online slots, RNG table games, instant win, and live casino games.
Best Play UK Slots
Video slots account for 615 casino games, as Play UK Casino’s current setup mainly focuses on video slots. You can filter the casino’s diverse selection of slot games throughout various categories. Select ‘Featured’, ‘New’, ‘Megaways’, or ‘All Games’ to narrow the slot’s portfolio into more specialised lobbies. Alternatively, you can use the search filter or list the games by the developers. You can also create your personalised lobby by bookmarking games as your favourite while traversing the casino’s slot games portfolio.
I found a decent if slightly underwhelming, collection of 34 Megaways slots. As for progressive jackpot slots, rather disappointingly, you will not find any here.
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IGT | RTP: 95.03%
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IGT | RTP: 94.93%
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Pragmatic Play | RTP: 96.07%
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NetEnt | RTP: 96.05%
Our Thoughts on Play UK's Slots
While 615 slots are far below the number other online casinos offer, it's not the overall number that bothers me. I’d just like more variety, such as having the option to play jackpot slots or a few more Megaways games (there are plenty of others out there).
Play UK Live Casino Games
The selection of live dealer games needs some improvement before live casino players take to Play UK. There are 15 live dealer games in total, with two coming from OnAIr Entertainment and one from Pragmatic Play, while the remaining 14 games come courtesy of Ezugi.
Unfortunately, there are no live games from Evolution Gaming or Playtech. As most seasoned live casino players will know, these two software providers have the largest and most diverse live casino game portfolios compared to other live dealer brands operating in the UK casino market with a UKGC licence.
Surprisingly, there are no live blackjack games and a small number of roulette, baccarat, poker and Sic Bo tables. Also, there is a lone live game show, Pragmatic Play’s Boom City, and a single Dragon Tiger table game.
|
Casino Game |
Total |
|---|---|
|
Live Roulette
|
3 |
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Live Baccarat
|
3 |
|
Live Sic Bo
|
2
|
|
Live Dragon Tiger
|
1
|
|
Live Game Shows
|
1
|
|
Live Poker & Other Games
|
5
|
Our Thoughts on Play UK’s Live Casino
While the quality of the live games featured at Play UK is not in question, I feel the casino needs to improve the number and variety of games on offer to attract more live casino players, as 15 live dealer games is just quite frankly - not enough.
Table Games
Within this category, you will find 17 RNG table games, and blackjack enthusiasts can be please as at least they will find some non-live blackjack titles in the ‘Table Games’ section. Within the table game section you will find roulette, blackjack, baccarat, and three-card poker.
Another type of RNG game available at Play UK is instant win games. There are 11 scratchcards in total, offering quick and exciting casino action.
|
Casino Game |
Total |
|---|---|
|
Roulette
|
8
|
|
Blackjack
|
7
|
|
Baccarat
|
1
|
|
Three Card Poker
|
1
|
Our Thoughts on Play UK’s Table Games
I think that, when compared to other online casinos, 17 table games does not provide the most diverse selection of game titles for this online gambling genre. However, at least there are some RNG blackjack games to make up for the lack of live dealer blackjack.
Software Providers
Play UK features games from a great mix of 43 established and up-and-coming software developers, most of which primarily produce slot games.
Security & Fairness
Play UK proudly displays an eCOGRA seal of approval in its homepage's footer, which is a further sign that you can expect a safe and fair experience at the casino. eCOGRA is an independent iGaming testing company that only issues its seal of approval when it has thoroughly tested an online casino to ensure it offers a safe, transparent, and fair gaming experience.
Play UK Licenses
Play UK holds two licenses, the most important of which is a UK Gambling Commission licence as well as a Gibraltar Gambling Commission licence which protects players outside the UK.
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License
|
Name
|
Registration Number
|
Country
|
|---|---|---|---|
|
UKGC
|
57869
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United Kingdom
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Play UK Deposit & Withdrawals
4.5/5
Deposits are free, but there is a £1.50 charge for cashing out amounts less than £30. The casino will process withdrawals within two days on average. From this point, it is down to your chosen payment provider as to how long it takes for funds to arrive in your financial account.
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Payment Method
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Name
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Deposit Amount
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Withdrawal Amount
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Withdrawal Time
|
|---|---|---|---|---|
|
|
£10 Min
|
£10 Min
|
1-3 Working Days
|
|
|
|
£10 Min
|
£10 Min
|
1-3 Working Days
|
|
|
|
£10 Min
|
£10 Min
|
1-3 Working Days
|
|
|
|
£10 Min
|
£10 Min
|
Instant
|
|
|
|
£10 Min
|
£10 Min
|
Instant
|
|
|
|
£10 Min
|
£10 Min
|
1-3 Working Days
|
|
|
|
£10 Min
|
£10 Min
|
Instant
|
|
|
|
£10 Min
|
£10 Min
|
Instant
|
|
|
|
£10 Min
|
£10 Min
|
Up to 5 Working Days
|
Play UK Accepted Countries
Play UK Mobile Casino
4.0/5
Unfortunately, Play UK casino does not offer a dedicated casino app for iOS and Android mobile users. However, you can visit the Play UK casino directly using the web browser installed on your device.
The casino site is fully optimised for mobile devices, so you will enjoy a user-friendly experience no matter which device you use.
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|
customersupport@thegracemedia.com |
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Phone |
+447361587953 |
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Live Chat |
Yes |
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Availability |
24/7 |
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Language |
English |
More Info About Play UK Customer Support
You have some top-quality support options to consider whenever the need arises at Play UK Casino. Operating around the clock, you can contact the casino’s support team via the following communication channels.
- Live Chat: You can use the 24/7 live chat feature to contact the support team at Play UK Casino for quick responses.
- FAQs: There is an FAQ page that offers questions and answers related to issues regarding player accounts, bonuses, payments, and more.
- Email Support: If you’d prefer, there is an email address you can use to reach out to the casino - customersupport@thegracemedia.com.
- SMS Support: Another option is to text customer support at +447361587953.
Conclusion: Needs More Games!
4.2/5
Play UK is an online casino that has been in operation since 2018, meaning it has been around for five years.
While their welcome bonus has some high wagering requirements, I like the combination of 100 free spins and up to £100 of bonus cash, as it allows you to play around a bit. You also have one month to complete the wagering, so it's within the realms of possibilities that you can fulfil them. However, the caps on winnings (4x) are a bit of an issue for me.
As for the games, this area needs a lot of work. Many competitors offer more games and more variety. The live casino is small, and there are no progressive jackpot slots - both areas need addressing.
However some positives stand within its strong customer support options and the fact this online casino processes instant withdrawals for some payment options, meanwhile it does have a £1.50 fee for withdrawals under £30, but with this bonus hopefully you can withdraw the required amount - voiding any extra charges!
If you're a slots fan, you won't have to worry about any of that, as there are more than enough games to enjoy, despite the number of games being less than other UK online casino options out there.
Play UK Casino FAQs
Is there a Play UK casino welcome bonus?
All new players can claim a welcome bonus worth 100% up to £100 and 100 free spins on NetEnt’s Starburst video slot.
What casino games feature at Play UK's online casino?
660 casino games are waiting for players in the Play UK Casino lobby. The casino divides games into different verticals, including slots, table games, live casino, instant win games, and more.
What payment methods does Play UK accept?
You can deposit and withdraw using various payment methods, including debit cards, e-wallets, bank transfers, and pre-paid vouchers.
How do I set deposit limits?
You can set deposit limits by clicking on ‘Safer Gambling’ in your account profile. Alternatively, you can contact customer support to set limits or self-exclude yourself from real money gambling
Is Play UK a legit online gambling site?
Play UK holds licensing from the UK Gambling Commission and the Gibraltar Gambling Commission, has been given an eCOGRA seal of approval, and has had a good reputation since launching in 2018.
What are the bonus wagering requirements at Play UK?
These may differ depending on the bonus, but as standard, bonus funds come with 40x (bonus + deposit) wagering requirements, while free spins come with 40x.
What software developers have games featuring at Play UK?
Over 40 iGaming game developers contribute to the Play UK casino lobby, including NetEnt, Ezugi, Red Tiger Gaming, Pragmatic Play, and Yggdrasil.
How long will my withdrawal at Play UK take?
Play UK processes withdrawals within 24 hours, but depending on the payment method used, you may have to wait up to five days before receiving your payouts.
How can I contact the Play UK support team?
Play UK casino offers customers 24/7 and 365 days a year. You can use email, live chat, and even SMS text messages to contact support.
Who owns and operates Play UK?
Play UK is one of many online gambling sites operated by Grace Media.
Author
Lucy Wynne
Content Writer
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