What Happens if my Game is Interrupted by Connection Issues?

What Happens if my Game is Interrupted by Connection Issues?

Published Date · Aug. 1, 2019 · Last Updated · March 13, 2024 ·Read Time · 2 mins


One of the main requirements for playing online casino games, including live games, is a steady internet connection. If you’re going to gamble online, whatever device you’re on will need to be constantly online. However, there’s always the chance that your connection will get interrupted. You might lose signal or reception, or the Wi-Fi network you’re connected to may go down for some reason. Should you lose your internet connection while playing, don’t worry. Casinos have protocols in place to cover what will happen in the event of your connection being lost. Losing connection within the server can be very frustrating and spoil the gaming for the day.

Connection Issues on your Side

If your device loses internet connection, live casino games will continue to proceed in real-time as normal. If you placed a bet, it will be settled accordingly. When your device regains internet access, if you’ve won any money, it should appear in your casino account. If you hadn’t placed a bet, the game will have continued assuming you didn’t want to place a bet. You’ll be able to rejoin the game and place bets just like normal.

Connection Issues on the Casino's Side

If a live casino game goes down because of something on the casino’s side, usually all bets will be refunded. If you’d placed a bet, it bet will be returned to you and you’ll be able to place your bet again once the game’s back up and running



Casino Connection Issue Policies

Live casino games are broadcast in real-time using state-of-the-art equipment. Most of the time when you’re playing, nothing on the casino’s side should interrupt gameplay. However, make sure your device’s internet connection is strong and constant so that nothing on your side interrupts your gaming experience. Online casino policies regarding interrupted live games are mostly the same, though there may be some slight variations. Before playing live games, it’s good to look through a casino’s interrupted games policy.

Hopefully, you should never have any connection issues when playing live games. Thankfully though, casinos have policies in place that let you know what will happen if a game gets interrupted. If this happens, you shouldn’t have to worry. After all, your money won’t be lost and any bets placed will still be paid out if you win.


Phoebe Greenwood

Content Writer